Refund policy

We have no return option, but only Exchange is available which means you can only exchange with the same product when it is damaged or having size issues. Issue to to be told with in 1 Day of delivery to accept Exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at swaya.world@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at swaya.world@gmail.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

Exchange is available which means you can only exchange with the same product when it is damaged or having size issues. Issue to to be told with in 1 Day of delivery to accept Exchange.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

There is no return/refund. Exchange is available which means you can only exchange with the same product when it is damaged or having size issues. Issue to to be told with in 1 Day of delivery to accept Exchange. We will notify you once we’ve received and inspected your exchange, and let you know.

If more than 15 business days have passed since we’ve approved your exchange, please contact us at swaya.world@gmail.com.